Barracuda Professional Services provides on-site and remote product support to reduce risk, maximize performance and ensure successful outcomes.
Ensure your Barracuda solution is quickly and properly deployed.
Get a dedicated resource to plan and execute tasks for a firmware update or hardware upgrade without unnecessary downtime.
Analyze your existing production environment using performance metrics to identify recommended changes.
Barracuda Professional Services helps customers and partners properly implement and maintain Barracuda products and secure their businesses, without the need for additional internal staffing, training or maintenance.
Barracuda Professional Services is currently available for:
Help from certified product specialists
Barracuda Professional Services is made up of an experienced team of IT-security professionals and Barracuda Certified Product Specialists. Our Professional Services Engineers provide valuable knowledge and expertise, including industry and product best practices, to reduce risk, maximize performance and ensure successful outcomes. Leverage Barracuda Professional Services in conjunction with Barracuda Premium Support and enjoy the added benefit of coordinated operations support.
To support customers and partners throughout different phases of business growth and transition, Barracuda offers a variety of options:
Product Quick Start
Provides help with the implementation and configuration of a Barracuda solution, including knowledge transfer.
or Platform Migration
Provides help with a Barracuda software upgrade of hardware migration.
Provides an operational performance review of a Barracuda product, to identify improvements and configuration-tuning recommendations.
The Product Quick Start ensures the Barracuda solution is quickly and properly deployed. Barracuda provides a Professional Services Engineer for up to 8 hours to complete the given tasks.
Product Quick Start includes:
Implementation review and project planning
A Barracuda Professional Services Engineer will lead a remote project kick-off meeting to go through the project requirements, review the details of the configuration plan and schedule the installation.STAGE 2
Implementation and basic configuration
The certified engineer will install the solution according to best practices and the requirements identified in the planning phase. This includes installation of the appliances (physical / virtual) with the latest generally-available code release. No advanced configuration takes place in this phase. The goal is to ensure the solution is passing / receiving traffic and that all subsystem components are functioning as expected. The engineer will work with the customer to remedy any technical anomalies.STAGE 3
With all instances properly built and able to communicate, services will be enabled and the product will be configured per the requirements discussed during pre-installation planning. Knowledge transfer is also provided, to ensure the customer’s staff has a basic understanding of the implemented technology and can begin to administer the solution in conjunction with Barracuda Technical Support.STAGE 4
The engineer will work with the customer to execute relevant test cases to confirm the configuration is working as expected. The engineer will work with the customer to remedy any technical anomalies. Basic product and maintenance training will also be provided.
The Software Update or Platform Migration provides a dedicated resource to plan and execute tasks for a firmware update or hardware upgrade, to minimize the risk of failure and avoid any unnecessary downtime Barracuda provides a Professional Service Engineer for up to 8 hours to complete the given tasks.
This software update or platform migration includes:
Implementation review and project planning
A Barracuda Professional Services Engineer will lead a remote project kick-off meeting to go through your project requirements, review the details of the update / migration and schedule the installation.STAGE 2
Update or migration
The certified engineer will update / migrate your solution according to best practices and requirements identified in the planning phase. This includes the update or migration of your appliances (physical / virtual) with the latest generally-available code release, to get the solution working as expected.STAGE 3
Your dedicated engineer will work with the customer to execute relevant test cases to confirm the configuration is working as expected and remedy any technical anomalies.Testing
Your Professional Services Engineer will gather performance metrics and analyze your existing production system to verify optimal performance and identify any recommended changes. The Health Check includes a comprehensive review of traffic, sessions, system logs, resources, events, drops, and other system parameters.